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  • Seshadripuram, Bangalore
  • 23460051
Mahila Co-operative Bank logo Mahila Co-operative Bank Ltd. Seshadripuram, Bangalore - 560020 Registerd No. JRB/Cell II/68/Regn.4875/77-78 R.B.I Licence No. A.C.D.K.A. 124P Bank emblem DICGC logo DICGC Web Site

Grievance Redressal

The bank's grievance redressal framework — the levels at which your grievance is heard, and the external remedies available to you.

Levels of redressal

Level Where to apply
Level 1 Branch Manager of the concerned branch
Level 2 General Manager, Head Office, Seshadripuram, Bangalore – 560020
Level 3 Reserve Bank – Integrated Ombudsman Scheme (via cms.rbi.org.in)

Please allow a reasonable period for each level to respond before escalating.

RBI Integrated Ombudsman Scheme

If your complaint is not resolved by the bank within 30 days, or you are not satisfied with the reply, you may file a complaint under the Reserve Bank – Integrated Ombudsman Scheme through the RBI’s Complaint Management System at cms.rbi.org.in. The scheme is free of cost.

Our commitment

Every written complaint is acknowledged and examined. The bank’s endeavour is to resolve complaints fairly, promptly and courteously, and to treat every complainant with respect.
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